At CareMetrix Home Health, it is important for us to maintain the privacy of our patients' healthcare information. We have implemented policies and procedures for the purpose of safeguarding the privacy of our patients' health information as required by certain state and federal regulations. It is the responsibility of the entire CareMetrix Home Health Team to fully understand the company’s privacy practices and to protect the client’s personal health information (PHI) at all times. This goes in accordance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule which ensures that medical information is protected (kept private and confidential) when shared with doctors, hospitals, and others who provide for and pay for healthcare.
In order to help our clients and website visitors better protect their privacy, we have provided our full Notice of Privacy Practices below. To download the complete document (PDF), click here .
CareMetrix Home Health, LLC
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW THIS DOCUMENT CAREFULLY.
I. Our Duty to Safeguard Your Protected Health Information
We are committed to preserving the privacy and confidentiality of your health information whether created by us or maintained on our premises. We are required by certain state and federal regulations to implement policies and procedures to safeguard the privacy of your health information. Copies of our privacy policies and procedures are maintained in the business office. We are required by state and federal regulations to abide by the privacy practices described in this notice including any future revisions that we may make to the notice as may become necessary or as authorized by law. Individually identifiable information about your past, present, or future health or condition, the provisions of health care to you, or payment for the health care treatment or services you receive is considered protected health information (PHI). As such, we are required to provide you with this Privacy Notice that contains information regarding our privacy practices that explains how, when and why we may use or disclose your protected health information and your rights and our obligations regarding any such uses or disclosures. Except in specified circumstances, we must use or disclose only the minimum necessary protected health information to accomplish the intended purpose of the use or disclosure of such information. We reserve the right to change this notice at any time and to make the revised or changed notice effective for health information we already have about you as well as any information we receive in the future about you. Should we revise/change this Privacy Notice, we will post a copy of the new/revised Privacy Notice in the main office of business; this is also the location from which you may request a new or revised copy of this document. Should you have questions concerning our Privacy Notices, please contact the Agency’s privacy officer; contact information for the Agency’s privacy officer is listed on the last page of this document.
II. How We May Use and Disclose Your Protected Health Information
We use and disclose protected health information for a variety of reasons. We have a limited right to use and/or disclose your health information for purposes of treatment, payment, or for the operations of our facility. For other uses, you must give us your written authorization to release your protected health information unless the law permits or requires us to make the use or disclosure without your authorization. Should it become necessary to release your protected health information to an outside party, we will require the party to have a signed agreement with us that the party will extend the same degree of privacy protection to your information as we do. The privacy law permits us to make some uses or disclosures of your protected health information without your consent or authorization. The following describes each of the different ways that we may use or disclose your protected health information. Where appropriate, we have included examples of the different types of uses or disclosures. These include:
III. Uses and Disclosures Requiring Your Written Authorization
For uses and disclosures of your protected health information beyond treatment, payment and operations purposes, we are required to have your written authorization, except as permitted by law. You have the right to revoke an authorization at any time to stop future uses or disclosures of your information except to the extent that we have already undertaken an action in reliance upon your authorization. Your revocation request must be provided to us in writing. Should you choose to file a revocation request, please contact the Agency’s privacy officer; contact information for the Agency’s privacy officer is listed on the last page of this document. You may use our Authorization for Use or Disclosure of Protected Health Information form and/or our Revocation of an Authorization form to submit your request to us. Copies of these forms are available in the business office. Examples of uses or disclosures that would require your written authorization include, but are not limited to, the following:
A request to provide your protected health information to an attorney for use in a civil litigation claim.
A request to provide certain information to an insurance or pharmaceutical facility for the purposes of providing you with information relative to insurance benefits or new medications that maybe of interest to you.
A request to provide certain information to another individual or facility.
IV. Uses or Disclosures of Information Based Upon Your Verbal Agreement
In the following situations, we may disclose a limited amount of your protected health information if we provide you with an advance oral or written notice and you do not object to such release or such release is not otherwise prohibited by law. However, if there is an emergency situation and you are unable to object (because you were not present or you were incapacitated, etc.), disclosure may be made if it is consistent with any prior expressed wishes and disclosure is determined to be in your best interest. When a disclosure is made based on these or emergency situations, we will only disclose health information relevant to the person’s involvement in your care. For example, if you are sent to the emergency room, we may only inform the person that you suffered an apparent heart attack, stroke, etc., and/or we may provide information on your prognosis or progress. You will be informed and given an opportunity to object to further disclosures of such information as soon as you are able to do so.
State and federal laws and regulations either require or permit us to use or disclose your protected health information without your consent or authorization. The uses or disclosures that we may make without your consent or authorization include the following:
VI. Your Right Regarding Your Protected Health Information
You have the following rights concerning the use or disclosure of your protected health information that we create or that we may maintain on our premises:
a) Your request is not submitted in writing;
b) Your written request does not contain a reason to support your request;
c) The information was not created by us, unless the person or entity that created the information is no longer available to make the amendment;
d) It is not a part of the health information kept by or for our facility;
e) It is not part of the information which you would be permitted to inspect and copy; and/or
f) The information is already accurate and complete.
If your request is denied, we will provide you with a written notification of the reason(s) of such denial and your rights to have the request, the denial, and any written response you may have relative to the information and denial process appended to your health information. Should you choose to file a request, please contact the Agency’s privacy officer; contact information for the Agency’s privacy officer is listed on the last page of this document. You may submit your amendment/correction requests on our Request for Amendment/Correction of Protected Health Information form. Copies of these forms are available in the business office.
a) Notify us in writing;
b) Indicate what information you wish to limit;
c) Indicate whether or not you wish to limit or restrict our use or disclosure of such information; and
d) Identify to whom the restrictions apply (e.g., which family member(s), agency, etc).
Should you choose to file a request, please contact the Agency’s privacy officer; contact information for the Agency’s privacy officer is listed on the last page of this document. You may submit your requests on our Request for Restriction of Confidential Communications form. Copies of these forms are available in the business office.
If you have questions regarding your privacy rights, please contact the CareMetrix Home Health Privacy Officer. The contact information for the Privacy Officer of CareMetrix Home Health is listed on the last page of this document.
VIII. How to File a Complaint about Our Privacy Practices
If you have reason to believe that we have violated your privacy rights, violated our privacy policies and procedures, or you disagree with a decision we made concerning access to your protected health information, etc., you have the right to file a complaint with the CareMetrix Home Health Privacy officer (contact information for the CareMetrix Home Health Privacy Officer is listed on the last page of this document) or with the Secretary of the Department of Health and Human Services; contact information is listed on the last page of this document. Complaints may be filed without fear of retaliation in any form.
IX. Other Uses of Medical Information
Other uses and disclosures of medical information not covered by this Notice will be made only with your written permission. If you provide us permission to use or disclose medical information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose medical information about you for the reasons covered by your written permission. You understand that we are unable to take back any disclosures we have already made with your permission, and that we will retain our records of the care provided to you as required by law.
CareMetrix Home Health Privacy Officer
CareMetrix Home Health; Attn: Privacy Officer
|U.S. Department of Health and Human Services|
200 Independence Avenue, S.W.
Washington, DC 20201
Toll Free 1-877-696-6775
(This notice is effective June 7, 2010)